§ Contact
Get in touch
The right inbox depends on what you need. Use the address that fits — it helps our team route your message quickly.
General support
Account questions, billing (there is no billing, but if you think there is), general help using the site.
Bug reports and feature requests
Email us with what you were trying to do, what happened, and a screenshot if you can. We triage everything and reply with tracking status.
Missing card or incorrect data
Most catalog data comes from pokemontcg.io and TCGCSV — often the fix belongs upstream. If it’s a Foilbank-specific problem, email support with the card’s ID (there’s a copy button on the card page) and a description of what’s wrong.
Privacy, data, and legal requests
Data export or deletion — do it yourself from Settings → Import / Export (export) and Settings → Danger zone (delete). For GDPR / CCPA requests or anything the self-serve tools can’t handle:
DMCA / intellectual property
Trademark holders and rights owners can send takedown notices to the address below. Include the specific URL(s) and a description of the claimed infringement.
Security disclosure
Found a vulnerability? Please report it privately to the address below rather than anywhere public. Foilbank doesn’t run a paid bounty program at this time, but responsible disclosures are appreciated and credited.
Abuse reports
Spam originating from Foilbank, harassing behavior from another user, or content that violates the Terms of Service:
Press, partnerships, and everything else
Response time
We aim to respond within 3-7 business days. Security reports get priority handling.