§ Contact
Get in touch
The right inbox depends on what you need. Use the address that fits — everything routes to a single human, but the address helps triage.
General support
Account questions, billing (there is no billing, but if you think there is), general help using the site.
Bug reports and feature requests
Best filed on GitHub so other people can see and vote on them. Include what you were trying to do, what happened, and a screenshot if you can.
Open an issue on GitHub or email support@foilbank.app.
Missing card or incorrect data
Most catalog data comes from pokemontcg.io and TCGCSV — often the fix belongs upstream. If it’s a Foilbank-specific problem, email support with the card’s ID (there’s a copy button on the card page) and a description of what’s wrong.
Privacy, data, and legal requests
Data export or deletion — do it yourself from Settings → Import / Export (export) and Settings → Danger zone (delete). For GDPR / CCPA requests or anything the self-serve tools can’t handle:
DMCA / intellectual property
Trademark holders and rights owners can send takedown notices to the address below. Include the specific URL(s) and a description of the claimed infringement.
Security disclosure
Found a vulnerability? Please report it privately — do not open a public GitHub issue. Foilbank does not run a paid bounty program, but responsible disclosures are appreciated and credited.
Abuse reports
Spam originating from Foilbank, harassing behavior from another user, or content that violates the Terms of Service:
Press, partnerships, and everything else
Response time
Foilbank is a solo project run in evenings and weekends. Expect responses within 3-7 days on weekdays and slower on holidays. Security reports get priority.